Policy

Orders are processed within 5 business days. Orders placed on weekends or holidays will be processed on the next business day.

Shipping costs are calculated at checkout based on the destination and size of the order. Standard worldwide delivery time is 15 business days. Expedited shipping options are available upon request.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment.

We currently ship to all countries worldwide. For international orders, additional customs fees or import duties may apply. These fees are not included in our shipping charges and are the buyer's responsibility.

If your robot arrives damaged or is lost during shipping, please contact our support team within [insert time frame] days of delivery. We will work with the shipping carrier to resolve the issue as quickly as possible.

We accept returns on robots within 90 days of delivery. To be eligible for a return, the robot must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please contact our customer support team at sales@limix.com.cn. Once your return is approved, we will provide you with instructions on where to send the item. Customers are responsible for return shipping costs unless the item is defective.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 30 days.

We only replace robots if they are defective or damaged. If you need to exchange a defective product, contact us at sales@limix.com.cn. Exchanges are available within 30 days of delivery.

Certain items, like customized robots or software, may not be eligible for a refund. Please review product descriptions carefully before purchase.

We collect personal information such as your name, email address, shipping address, and payment information when you place an order. We also gather non-personal data like browsing history and device information for website optimization purposes.

We use your personal data to process orders, provide customer support, and send updates about your order. Non-personal data is used for improving website functionality and marketing efforts.

We do not sell or share your personal information with third parties, except when necessary for order fulfillment, such as shipping providers. In cases where third-party services are used (e.g., payment processors), they will only have access to the information necessary to perform their functions.

We take reasonable precautions to protect your information. Sensitive data such as payment information is encrypted using SSL technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You have the right to access, correct, or delete any personal data we hold about you. You can also opt-out of receiving marketing communications by following the unsubscribe link in our emails.

We may update this privacy policy from time to time. Any changes will be posted on this page, and, where appropriate, you will be notified via email.